Sphinx Support Overview
Executive summary: there is free community support (go ask around), and there is paid-for enterprise support. So you can build a DIY solution, or hire us to do something for you. And we will attend to your bug reports in any case, but with enterprise support, that is somewhat quicker. Oh, and support revenues are exactly what lets us keep the project running and add cool new features.
Community Support for Sphinx Search
Through the Community and Resources portals Sphinx actively fosters user discussions and provides an information hub for the casual user to the experienced developer. Upon exploring these resources one will find current documentation, user-forums, recorded/scheduled technical webinars and those whose applications are Powered-by Sphinx.
Sphinx Enterprise Support
For users or companies that require enterprise-grade technical support that scales with the size and complexity of their Sphinx installation(s), we created Sphinx Enterprise Support. This four-tiered, simple, and cost effective support program is delivered directly from the engineers and developers who create and maintain Sphinx Search. The Sphinx team, from years of search, data-centric, and hi-load application development, is equipped to provide the essential knowledge and results necessary to deploy and maintain business-critical applications. At a fraction of the cost of other enterprise and open source search alternatives.
Enterprise Support Benefits
How to Purchase
Please contact us directly and let us know you are interested in exploring our Enterprise Support options. Our staff will work with you with to answer any questions you may have and help you determine what level best suit your needs.